The Air Assist Launches

ACE
Your Educational AI Agent

Ace is a conversational AI Agent dedicated to the educational space and virtual learning on Google Workspace and Google Classroom. Get clear and direct assistance that empowers you to solve problems and focus on what matters: education. 

Common Questions - Common Answers

These common answers are not always helpful. Try Ace Instead!

  • How do I join a class? Students need to know how to use a class code, a class link, or an email invitation to enroll in a course.
  • How do I create a class? Generally, only teachers with Google Workspace for Education accounts can create
  • How do students find assignments, due dates, or grades? Students need to understand how to navigate Classroom to find their work and feedback.
  • The “Turn In” button isn’t working: This can be due to various reasons, including temporary glitches or issues with attached files. classes. Students using personal Google Accounts might have limitations.

 

  • I’m not receiving email notifications: This could be due to Gmail being disabled in a school’s Google Workspace, incorrect notification settings, or using a non-Gmail email for the account.
  • Can parents have access to my Google Classroom? Parents/guardians typically receive summary reports rather than full access. 
  • I signed in as a student, but I’m a teacher: This indicates a mismatch in the user’s role within the Google Workspace for Education account, which needs to be corrected by the administrator.