Support for Educators,
When They Need It Most.

Ace is a conversational AI designed to help educators solve problems with Google Workspace and Classroom—fast. No more waiting on IT tickets or searching help articles.

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All industries are changing with advancement in technology   

The Education Sector is no different.  Virtual classrooms and virtual assignments are now common practice. 

This means there is more need for support.  

              Where is the training!? 

Now, if you are using Google Workspace or Google Classrooms you may not have access to support.  

IT professionals are overloaded and everyone is working overtime to keep up with all the advancements.

With the advancement of technology there is also a need for deep layers of protection.  

This can limit the available access to get support that doesn’t take time and research

This is why Ace was created

This is why the founders at The Air Assist have created Ace – a Conversational AI Agent specifically designed to focus on support around Google Workspace and Google Classroom. 

The founders work with professionals in all sectors and have found that the support offered to those in Education is lacking and falling behind. 

 

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The Problem Today

Regardless if you are a personal user, or a professional educator, things happen.  Features change. 

We are expected to remember so many little details that frustration is an every day occurrence. 

  • “I can’t add my students to Google Classroom.”

  • “Docs and Slides aren’t syncing.”

  • “I’ve submitted three IT tickets, no response.”

  • “No one knows how to fix this.”

The level of fatigue is real, especially when we need to keep moving forward.

The Solution

Ace is an AI-powered assistant built specifically for Google Workspace and Google for Education environments. It serves as a reliable, knowledgeable support agent that understands how Google tools work—and delivers instant, accurate answers when users need them.

  • Instant AI Support: Real-time answers to Google Workspace and Google for Education queries.

  • Built on Verified Sources: Automatically collects and processes Google documentation into a vector-searchable knowledge base.

  • Contextual Responses: Summarizes and tailors key details based on each query.

  • Secure by Design: Industry-standard guardrails ensure ACE only responds with verified, relevant information — no off-topic or unsafe answers.  Ace does not have access to the broader internet environment.

Scalable for Schools: Supports teachers, administrators, and eventually students, with robust access and authentication built into deployment.

How Ace Works

We build Ace’s intelligence by automatically collecting publicly available documentation from Google Workspace and Google for Education. This information is processed and stored in a specialized vector database, making it easy to search and retrieve data based on meaning—not just keywords.
 When a user asks a question:

  • Ace scans its knowledge base for the most relevant sections of documentation.

  • It extracts and summarizes key details into clear, concise answers.
     To ensure accuracy and safety:

  • Ace operates under strict guardrails to restrict responses to covered topics only.

  • The system is deployed with Vercel Authentication and enterprise-grade protections, so every answer stays secure, on-topic, and reliable with no broad internet access.

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Designed with Teachers and Administrators and students in mind. 

An application that you can access from your computer or your phone

Created with protection and privacy so you can feel safe using this application in your schools and your district. 

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